1. Who We Are
Raksha Realty is an independent real estate advisory firm operating under RERA Registration No. TN/Agent/0498/2022, with its principal office at Site No 74, Velmurugan Nagar, Saravanampatti, Coimbatore 641035, Tamil Nadu, India.
For all privacy-related queries, you may reach us at [email protected] or call +91 88702 50505.
2. Information We Collect
We collect information that you voluntarily provide when you:
- Submit an enquiry form on this website
- Request a consultation via our WhatsApp integration
- Contact us directly by phone or email
The information collected may include your full name, phone number, email address, nature of your enquiry, and any additional information you choose to provide.
We also collect non-personal, anonymised data about how visitors interact with this website (pages visited, buttons clicked, session duration). This data does not identify you personally and is used solely to improve our service.
3. How We Use Your Information
We use the information you provide for the following purposes:
- To respond to your enquiries and provide the advisory services you request
- To schedule and conduct consultations
- To send relevant follow-up communications related to your enquiry
- To improve the quality and relevance of our services
We do not use your information for unsolicited marketing, automated profiling, or any purpose unrelated to your stated enquiry.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party.
Your information is shared only in the following limited circumstances:
- With service providers who assist us in operating this website (subject to confidentiality obligations)
- Where required by law, regulation, or a court order
- With your explicit consent
5. WhatsApp Communication
When you submit a consultation request through our website, your information is transmitted to our business WhatsApp number. This communication is governed by WhatsApp's own Privacy Policy in addition to this policy. By submitting the form, you consent to being contacted via WhatsApp.
6. Data Storage & Security
Information you submit through this website is stored securely. Anonymous interaction data is stored locally in your browser and is not transmitted to our servers unless you submit a form. We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
7. Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry records are typically retained for a period of two years from the date of your last interaction with us.
8. Your Rights
Under applicable Indian law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal obligations
- Withdraw consent for communications at any time
To exercise any of these rights, please write to us at [email protected].
9. Cookies
This website uses minimal cookies and browser storage to function correctly and to record anonymised interaction data for service improvement purposes. No tracking cookies from third-party advertisers are used. See our Cookie Preferences for more detail.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will reflect the most recent update. We encourage you to review this policy periodically.
11. Grievance Officer
In accordance with the Information Technology Act, 2000, and Rules made thereunder, the name and contact details of the Grievance Officer are:
Ganesh Moorthy
Raksha Realty, Site No 74, Velmurugan Nagar, Saravanampatti, Coimbatore 641035
Email: [email protected]
Phone: +91 88702 50505
Grievances will be addressed within 30 days of receipt.